Frequently Asked Questions.
Everything you need to know about hiring professional security guards in Cleveland and Northeast Ohio.
Getting Started
How quickly can you staff security guards at my site?
For most requests, we can deploy guards within 24–48 hours. For urgent or emergency situations, we offer same-day deployment across the Greater Cleveland Area. Contact our 24/7 dispatch at (440) 520-3584 for immediate needs.
What is the process for getting a quote?
Submit a request through our online quote form or call us directly. A member of our team will contact you within 24 hours to discuss your site, risk profile, coverage needs, and budget. We then build a custom staffing plan and provide a transparent quote with no hidden fees.
Is there a minimum contract length?
We offer flexible contract terms including short-term, long-term, and event-based staffing. There is no rigid minimum — we work with you to find the right arrangement for your needs.
What areas do you serve?
We serve businesses across the Greater Cleveland Area and Northeast Ohio, including Cuyahoga, Lake, Lorain, Summit, Medina, Geauga, and Portage counties. Our local dispatch center ensures fast response times across the entire region.
Guards & Licensing
Are your security guards licensed in Ohio?
Yes. Every Citywide Secure guard holds a valid Ohio Private Security License issued by the Ohio Department of Public Safety. Armed guards additionally hold an Ohio Armed Guard License and complete mandatory firearms training and qualification.
What is the difference between armed and unarmed guards?
Unarmed guards provide a professional security presence through deterrence, access control, patrol, and observation. Armed guards carry licensed firearms and are trained for high-risk environments like banking, high-value logistics, and sensitive sites. We help you determine which is appropriate based on your risk assessment.
What training do your guards receive?
All guards complete our onboarding program covering site-specific protocols, de-escalation techniques, emergency response, and reporting standards. Guards receive ongoing performance reviews and continuing education. Armed personnel complete additional firearms qualification and tactical training.
Are your guards background checked?
Yes. Every guard undergoes an extensive criminal background check, drug screening, and employment verification before deployment. We maintain strict hiring standards — your safety is non-negotiable.
Services & Coverage
What types of security services do you offer?
We offer unarmed security guards, armed security personnel, mobile patrol, event security, fire watch, construction site watch, lobby and concierge security, and rapid response deployment. Each service is tailored to your specific site and risk profile.
Do you provide 24/7 security coverage?
Yes. We staff all shifts — day, swing, and overnight — seven days a week, 365 days a year. Our Cleveland-based dispatch center is staffed around the clock to handle scheduling, call-offs, and emergency deployments.
Can you handle last-minute or emergency staffing needs?
Absolutely. Our rapid response teams are positioned across the Greater Cleveland Area for same-day emergency deployment. Call our 24/7 dispatch line at (440) 520-3584 for urgent needs.
What industries do you serve?
We serve industrial and manufacturing facilities, retail stores, banking and financial institutions, grocery operations, corporate offices, event venues, construction sites, residential properties, and healthcare facilities across Northeast Ohio.
Pricing & Insurance
How much does security guard staffing cost?
Pricing depends on several factors including the type of guard (armed vs. unarmed), number of guards, hours of coverage, and site complexity. We provide transparent, customized quotes with no hidden fees. Request a quote to get pricing specific to your needs.
Is Citywide Secure insured?
Yes. We carry comprehensive general liability insurance and workers' compensation coverage for all deployed personnel. Certificates of insurance are provided to clients upon request.
Working With Us
Will I have a dedicated point of contact?
Yes. Every client is assigned a dedicated account manager who knows your site, your team, and your expectations. You always have a direct line to a real person — not a call center.
How do you handle guard call-offs or no-shows?
Our 24/7 dispatch center monitors all scheduled shifts. If a guard calls off, we immediately deploy a qualified replacement from our local roster. You should never experience a gap in coverage.
Are you a national franchise?
No. Citywide Secure is locally owned and operated in Cleveland, Ohio. Our leadership, dispatch center, and management team are all based here. We know these neighborhoods, these industries, and the community we protect.
Still have questions?
Our team is ready to help. Reach out and we'll respond within 24 hours.